AI front desk and clinic-growth positioning for therapy clinics.
Glia360 is positioned as a therapy clinic operating system, with Lia by Glia360 as the AI front desk concept for missed calls, intake collection, scheduling support, email drafts, and human handoff.
Important: Lia should be marketed as early-access, human-supervised front-desk support until phone, email, calendar, privacy, and clinic approval workflows are fully implemented and tested.
New family inquiry
Audience: ABA, speech therapy, autism, OT, and child-development clinics
Primary use: Book more qualified consultations
Built for the admin pain clinics feel every day.
Missed calls, slow email replies, repeated questions, incomplete intake details, and delayed follow-up can cost clinics real opportunities.
Missed-call recovery
Capture inquiries when staff are busy and turn them into admin-ready follow-up tasks.
Website chat intake
Collect parent name, contact details, child age, service need, location preference, and availability.
Scheduling support
Gather preferred times and service type so staff can confirm the final booking.
Email reply drafts
Draft common replies about services, pricing, funding, documents, and next steps for human review.
Human handoff
Escalate clinical, safety, privacy, complaint, and emergency situations to real staff.
Clinic knowledge base
Use clinic-approved content so replies stay consistent and do not invent unsupported claims.
Lia is not a clinician.
✓Lia does not diagnose autism, speech delay, ADHD, or any medical condition.
✓Lia does not recommend treatment plans, therapy hours, or clinical programs.
✓Lia does not guarantee funding, insurance reimbursement, or appointment availability.
✓Clinical questions, emergencies, complaints, and privacy issues are escalated to humans.
Turn interest into a qualified conversation.
The website should push every visitor toward a simple next step: book a short walkthrough and see how Lia can support intake, follow-up, and admin communication.
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